RETURNS & EXCHANGES

1. Eligibility for Returns and Exchanges:

• “Items must be returned within 30 days of the delivery date.”

• “Products should be in their original condition: unworn, unwashed, with all tags still attached.”

• “Custom or personalised items (such as specially embroidered garments) are non-returnable unless defective.”

2. Initiating a Return or Exchange:

• “To start a return or exchange, please contact our team at info@rockerrags.co.uk with your order number and reason for the return. We will provide you with further instructions and a return address.”

• “Please include the original packing slip or a note with your name, order number, and reason for return in your package.”

3. Return Shipping Costs:

• “Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure your package arrives safely.”

4. Refunds:

• “Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.”

• “Approved refunds will be processed within 5-7 business days and will be applied to your original method of payment.”

5. Exchanges:

• “Need a different size or style? We offer exchanges for eligible items. If the desired replacement is out of stock, we will issue a refund instead.”

• “To ensure you get the item you want as quickly as possible, we recommend returning the original item and placing a new order.”

6. Defective or Damaged Items:

• “If you receive an item that is defective or damaged, please contact us at info@rockerrags.co.uk within 7 days of receipt. Include photos of the issue for quicker resolution. We will arrange for a replacement or refund as necessary.”

7. Non-Returnable Items:

• “The following items are not eligible for return or exchange:

  • Custom or personalised items.

  • Gift cards.

  • Items marked as ‘final sale.’”*

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Important Notes: “Please ensure your return meets the above conditions to avoid delays in processing. Thank you for choosing Rocker Rags—we appreciate your trust in our rock-inspired apparel.”